Who we are
Our website address is: TennesseeRoadsideAssistance.com
About
Roadside Assistance TN (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you contact us, request services, or visit our website.
By using our services or website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information
- Name
- Phone number
- Email address
- Vehicle information (make, model, year)
- Service location
- Payment information (processed securely through third-party providers)
- Automatically Collected Information
- IP address
- Device type
- Browser type
- Pages visited on our website
- Date and time of visits
How We Use Your Information
We use your information to:
- Provide and complete roadside assistance services
- Communicate regarding service requests
- Dispatch technicians accurately
- Process payments
- Improve our services and customer experience
- Maintain records for billing, insurance, and legal compliance
Text Messages & Phone Communications
By contacting Roadside Assistance TN or requesting service, you consent to receive:
- Phone calls
- Text messages related to your service request
Message and data rates may apply. You may opt out of text messages at any time by replying END or by contacting us directly.
Sharing of Information
We do not sell your personal information.
We may share information only when necessary to:
- Dispatch technicians or contractors
- Process payments through secure third-party providers
- Comply with legal requirements or law enforcement requests
- Protect our rights, property, or safety
Photos & Documentation
We may take photos or collect documentation of vehicles and service locations for:
- Quality control
- Training
- Insurance, billing, or dispute resolution
These materials are not shared publicly without consent.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security
Third-Party Services & Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.